Monthly Delivery:

Once you’ve signed up for a subscription, your kit will be delivered to you automatically. After your initial payment, your payment method of record will be billed on the first day of each month for each subsequent kit.  

All subscriptions continue until cancelled within the cancellation window. New subscriptions always begin with the following month's shipment; this chart will tell you which will be your first kit. Subscriptions cannot begin with the kits currently in the store, under "Shop."

• Note: If your credit card changes or the expiration date changes, please log in and click Subscriptions > View > Change Payment on each subscription to update it to avoid failed payments and shipping delays.  We can only hold subscription kits through the 8th; after that they will be released back to the store for purchase by the public.

We ship subscription kits between the 5th and 12th of each month; occasionally weekends or holidays will delay that by a day or two. Kits are shipped a month ahead; for instance, February kits are shipped in January to make sure you have them in time to use them. You can find a chart here.

 

Add-on Orders:

On the 28th of each month at 8:00 pm Eastern time, active subscribers who are logged in can visit the store ("Shop" in our top menu) to preview our upcoming kits. While there is no purchasing of the new release on the 28th, Subscribers will receive an email notification of anything added to the store in advance of the product being made available to the general public on the 1st. Depending on availability, some items will not be available until after shipping is complete, mid-month. On the 29th of the month all subscribers will receive an email announcing that Subscriber Early Ordering is open. Subscriber Early Ordering now takes place in your Subscription Portal. Just login in, click on Manage Your Subscriptions and navigate to the View Your Next Order Page. On the bottom of that page, you can see all add ons that are available to add to your order. 

There is no check out so please add what you want to purchase and you will be billed on the 1st of the month for your reoccuring subscriptions and add ons.

For subscribers from the United States and Canada to a qualifying kit (Main Planner Kit, Traveler's Notebook Memory Keeping Kit, Modern Memory Keeping Kit, Planner Add On, Journaling Kit, 12X12 Scrapbooking Kit, or Stationery Kit) you must be logged in and add your products within the portal to recieve free shipping.

All orders placed during Subscriber Early Ordering from the 29th through the last day of each month, will be held to ship with your monthly kits. Orders placed beginning on the 1st day of each month, will be charged shipping and shipped without your monthly kit. The order status of add on orders placed during Subscriber Early Ordering Period will not update, even though they've shipped together. This is because we only scan the subscription invoice when creating your shipping label.

For all other subscribers paying lower shipping costs and international subscribers (excluding Canada), you can still order but you may be charged extra shipping or receive a request for extra shipping should your add ons exceed the weight threshold of your subscription package. Your order may or may not ship with your kits, and we can't process refunds for combined shipping due to the resources that would require.

*Please note that Planner Inserts, Stamps, Washi Trio, Sticker subscriptions and Dashboards Only subscribers will be able to shop during early ordering but will be charged shipping, since the shipping costs are lower for those subscriptions. Additional items may or may not ship with your subscription kits.

Add-ons ordered through the last day of each month (Eastern) will be held to ship with your monthly kit. Please note that, although we charge a flat rate for subscriptions and will ship additional orders to the United States and Canada for free with your kits (if ordered with the code by the 1st of the month), if the actual shipping cost is more than 25% over the flat fee you will be charged for additional shipping in excess of 25% over the flat rate and the parcel will not be shipped until that amount is paid. The shipping code will be good until the 1st of the month; after the 1st of each month we can no longer guarantee that subscribers' add-on orders and their monthly kit will be shipped together with no additional shipping charges.

The free shipping code does NOT apply to your monthly subscriptions, only items to be shipped with those subscriptions. The code cannot be used to ship items to a different address from the one your subscription goes to.

Free shipping coupon does not apply to preorders, binders, tools, 6x12 or 12x12 products, grab bags or Limited Edition Kits. There may be additional shipping charges for very heavy boxes, as outlined in our terms. 

 

Communication from Cocoa Daisy:

Please note that email is the primary method of communication from Cocoa Daisy, and you agree to open and read emails. Further, it is your responsibility to be sure Cocoa Daisy has a current, working email address at all times.

 

Cancellation Policy/End of Subscription:

If you wish to cancel your membership (or remove elements of your subscription), you can do so in the subscription management area of your customer account between the 3rd-20th of the month by 9:00AM ET. If you do not see the option to cancel, it is because you have not met your commitment term or it is outside of the cancellation window. If you believe this is in error, please contact Customer Service. 

Do not cancel by canceling your recurring payments with PayPal; this will not end your commitment to Cocoa Daisy. If canceling a PayPal billing agreement, you will need to either provide Cocoa Daisy with another method of payment, or with a cancellation request.

 

Changing Your Planner Kit Insert:

Changes from one kit to another are no longer allowed.  If you would like a different kit, please subscribe to that kit within your subscriber portal and then cancel your existing kit during the cancellation window (the 3rd-20th by 9:00AM Eastern of each month). 

 

Late Payments for Subscriptions:

If your payment fails on the first try, the store will automatically re-try for a few days. You will receive an email with a Pay Now button you can use to update payment; we recommend you go ahead and re-enter the old information if, for instance, you add funds later to your payment method. We can only hold kits until the 8th of the month; after that they will be released for purchase by the public.

If your kits have been released and you haven't met your minimum commitment, it will be extended another month to fulfill your commitment.

 

Skipping a Monthly Kit:

You can skip your monthly kit right in your profile between the 3rd-20th of the month by 9:00AM ET. Please note that skipping a kit only defers your next order to the following month. With Prepaid subscriptions, skipping will defer the delivery of your outstanding kits for each month skipped. You will still receive the total amount of kits you have paid for. Subscriptions are limited to three individual or consecutive skips/pauses per year.  Skips/Pauses longer than 3 months may be subject to cancellation

 

Return/Refund Policy:

Returns: We do not allow returns. All sales are final. If your item happens to arrive damaged please notify us with a photo of the damaged product within 10 days of receipt and we will make arrangements to get a new item to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will refund the costs of the kit. 

International customers with missing or damaged items, will be given the option to have a replacement sent with their next monthly kit or be issued a refund for the cost of that item.

Refunds: We do not issue refunds for subscriptions, your commitment will continue until you have reached your minimum terms as agreed upon during sign up.  All sales are final. Refunds on Daisy Store orders placed by mistake, which have not yet been shipped, may be considered on a case by case basis. Please contact Customer Service at mailbox@CocoaDaisy.com if you have accidentally placed an order and need to request a refund. A restocking fee will apply.

 

Discounts and Coupons:

Discount and coupon codes must be used at checkout, we are unable to provide refunds or adjustments for forgotten or misused codes. Please confirm that the discount has been applied before checking out.

 

Shipping Policy:

We ship our kits primarily using UPS Mail Innovations, which is delivered by the US Postal Service and its international partners. The shipping rates are available on our FAQ page under "What are the shipping rates?". Please note that, although we charge a flat rate for subscriptions and will ship add-ons and other orders for free with your kits (if you have a qualifying subscription and your order is placed during the Subscriber Early Ordering period), if the actual shipping cost is more than 25% over the flat fee you will be charged for additional shipping and the parcel will not be shipped until that amount is paid.

Subscribers with the Contiguous United States are eligible to upgrade their subscription shipping to our Priority shipping method of USPS.  Delivery using USPS will typically result in a faster delivery and eliminates the handoff between two shippers.  Rates will be reflected in your subscription at the time of sign up.

For all other subscribers paying lower shipping costs, you will be charged shipping at checkout for add-on orders. Your order may or may not ship with your subscription kits, but we can't process refunds for combined shipping due to the resources that would require.

Cocoa Daisy is not responsible for any Customs, taxes or fees charged by the customer's country or other government.

International packages weighing over 4lbs will require additional shipping charges and the parcel will not be shipped until that amount is paid.

While the status of your order does not always automatically change to Shipped, you will receive a confirmation email with tracking information.

**Please note: While we wish we could ensure that every package we ship arrives quickly and in perfect condition, sometimes things go wrong in transit. Please contact us within 10 days of receipt if your package arrives damaged or defective to arrange a replacement. If your package has not arrived within 60 days after the last tracking date please contact us for a refund. We cannot be held responsible for lost or stolen packages. Refunds will not be issued if a package has been marked as "delivered" by the shipping company.

 

Address or Payment Changes:

All payment and address changes must be made before the 29th of the month to apply to that month's subscription. Please log in to enter all address changes under "addresses" in the My Store Account area, linked at the top of the site, making sure to check the box that says “Update the [shipping or billing] used for all of my active subscriptions.” Package forwarding services are not available through our shippers. If you did not update your address by the deadline and your package is returned to our shop, you will be responsible for return shipping and postal collection fees if applicable.  If your packages have returned to us for two consecutive months due to an incorrect shipping address, your subscription will be cancelled.

For Cocoa Daisy store orders and Pre Orders, if you have changed your address after an order has been placed, please contact customer service at mailbox@cocoadaisy.com to request the address be changed manually on your order. Address changes will not update automatically on orders which have already been placed and will result in your package being returned to our shop and additional shipping fees will apply.

You may update your credit card details for your subscription in your account by clicking the "Change Payment" button on the subscription. Kits will be held through the 8th of the month; if payment is not made by then the kit will be released and re-sold.

 

Reproduction and Commercial Use of Product

Cocoa Daisy retains all rights to our products and the images and art they contain. Reproduction of our printed art is strictly forbidden. Personal use of our printable materials, which can be printed as often as needed, are governed by our digital terms of use. Commercial use of our images is strictly forbidden, whether from purchased physical items or digital files provided on our site. You cannot use our images in your own business, and you must never represent our work as your own.

 

Payments & Transaction Security:

Encryption of Sensitive Data and Communication

CocoaDaisy.com forces HTTPS for all services using TLS (SSL), including our checkout process, public website and your Cocoa Daisy customer account area. For your convenience, we partner with both Stripe, Shopify Payments and Paypal to process payments by credit card and/or via PayPal account. Regardless of the payment method you select, no sensitive payment information is handled on the Cocoa Daisy site or stored in the Cocoa Daisy database.

Payment processing via PayPal occurs entirely on PayPal secure servers. The PayPal site platform is both secure and encrypted.

All sensitive data is directly transferred to Stripe without passing through Cocoa Daisy servers, to ensure that payment processing via Stripe is PCI-DSS compliant. All card numbers processed by Stripe are encrypted with AES-256, with decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.

We are always happy to answer your questions. Just email us at mailbox@cocoadaisy.com.