Monthly Delivery:

Once you’ve signed up for a subscription, your kit will be delivered to you automatically. After your initial payment, your payment method of record will be billed on the 27th of each month for each subsequent kit.  

All subscriptions continue until cancelled within the cancellation window. New subscriptions always begin with the following month's shipment; this chart will tell you which will be your first kit. Subscriptions cannot begin with the kits currently in the store, under "Shop."

• Note: If your credit card changes or the expiration date changes, please log into your subscriber portal and select "Address and Payment Details" to update it to avoid failed payments and shipping delays.  We can only hold subscription kits through the 6th; after that they will be released back to the store for purchase by the public.

We ship subscription kits between the 1st - 7th of each month; occasionally weekends or holidays will delay that by a day or two. Kits are shipped a month ahead; for instance, February kits are shipped in January to make sure you have them in time to use them. You can find a chart here.

 

Add-on Orders:

Between the 24th and 26th of each month, subscribers will be given the opportunity to purchase extras of the current release added to the store in advance of the product being made available to the general public on the 1st of the month. Depending on availability, some items will not be available until after shipping is complete, mid-month. On the 24th of the month (at no predetermined time) all subscribers will receive an email announcing that Subscriber Early Ordering is open. Subscriber Early Ordering now takes place in your Subscription Portal. Just login in, click on Manage Your Subscriptions and navigate to the View Your Next Order Page. On the bottom of that page, you can see all add-ons that are available to add to your order. There is no check out, so please add what you want to purchase and you will be billed on the 27th of the month for your reoccurring subscriptions and add-ons.

If you do not add products directly in your subscriber portal and attempt to purchase through the Daisy Store instead during Subscriber Early Ordering, then you will be charged at checkout for your items plus shipping and your items will not ship with your subscriptions. We cannot issue a shipping refund if you did not add items within your subscriber portal.

For subscribers from the United States and Canada to a qualifying kit (Main Planner Kit, Scrapbooking Kit, Creative Kit, Journaling Kit, Deluxe Journaling Kit, or Stationery Kit) you must be logged in and add your products within the portal to receive free shipping.

All orders placed during Subscriber Early Ordering from the 24th through the 26th, will be held to ship with your monthly kits. Orders placed beginning on the 27th day of each month, will be charged shipping and shipped without your monthly kit. 

For all other subscribers paying lower shipping costs and international subscribers (excluding Canada), you can still order but you may be charged extra shipping or receive a request for extra shipping should your add-ons exceed the weight threshold of your subscription package. Your order may or may not ship with your kits, and we can't process refunds for combined shipping due to the resources that would require.

*Please note that Planner Inserts, Stamps, Washi Trio, Sticker subscriptions and Dashboards Only subscribers will be able to shop during early ordering but will be charged shipping, since the shipping costs are lower for those subscriptions. Additional items may or may not ship with your subscription kits.

Please note that, although we charge a flat rate for subscriptions and will ship qualifying Subscriber Early Ordering add-ons to the United States and Canada for free with your kits, if the actual shipping cost is more than 25% over the flat fee you will be charged for additional shipping in excess of 25% over the flat rate and the parcel will not be shipped until that amount is paid. After the 26th of the month we can no longer guarantee that subscribers' add-on orders and their monthly kit will be shipped together with no additional shipping charges.

Free shipping does NOT apply to your monthly subscriptions, only add-on items to be shipped with those subscriptions. Add-ons cannot be shipped to a different address from the one your subscription goes to.

Free shipping does not apply to preorders, binders, tools, 6x12 or 12x12 products, grab bags or Limited Edition Kits. There may be additional shipping charges for very heavy boxes, as outlined in our terms. 

 

Communication from Cocoa Daisy:

Please note that email is the primary method of communication from Cocoa Daisy, and you agree to open and read emails. Further, it is your responsibility to be sure Cocoa Daisy has a current, working email address at all times.

 

Cancellation Policy/End of Subscription:

If you wish to cancel your membership (or remove elements of your subscription), you can do so in the subscription management area of your subscriber portal between 11:00 AM EST on the 1st - 9:00 PM EST on the 7th of the month. If you do not see the option to cancel, it is because it is outside of the cancellation window. If you believe this is in error, please contact Customer Service. 

Do not cancel by canceling your recurring payments with PayPal; this will not end your commitment to Cocoa Daisy. If canceling a PayPal billing agreement, you will need to provide Cocoa Daisy with another method of payment.

IMPORTANT NOTE: When planning to cancel a subscription(s) and then subscribe to another, please add the new subscription in your subscriber portal FIRST before cancelling your existing subscription so that you will not lose access to your existing subscriber portal. If you cancel an item that is currently at maximum subscriber capacity and then try to resubscribe to that item right away, you will not be able to. We always suggest adding first and cancelling second.

 

Changing Your Subscriptions:

Changes from one kit or insert to another are no longer allowed.  If you would like a different kit or insert, please first add a new subscription within your subscriber portal and second cancel the existing subscription that you no longer wish to receive during the cancellation window (between 11:00 AM EST on the 1st - through 9:00 PM EST on the 7th of each month). If you attempt to cancel outside of the cancellation window, you will not be allowed to and may end up with subscriptions that you do not wish to receive.

 

Late Payments for Subscriptions:

If your payment fails, the store will automatically re-try for a few days. You will receive an email with a notice to update your payment method; we recommend you go ahead and re-enter the old information if, for instance, you add funds later to your payment method. We can only hold kits until the 6th of the month; after that they will be released for purchase by the public and your subscriptions may be in jeopardy of cancellation. Grandfathered rates will be forfeited on subscriptions that have been cancelled.

  

Return/Refund Policy:

Returns: We do not allow returns. All sales are final. If your item happens to arrive damaged please notify us with the order number a photo of the damaged product within 10 days of receipt and we will make arrangements to get a new item to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will refund the costs of the kit. 

International customers with missing or damaged items, will be given the option to have a replacement sent with their next monthly kit or be issued a refund for the cost of that item.

Refunds: We do not issue refunds for subscriptions, your commitment will continue until you have reached your minimum terms as agreed upon during sign up. All sales are final. Refunds on Daisy Store orders placed by mistake, which have not yet been shipped, may be considered on a case by case basis. Please contact Customer Service using the Contact Form or at mailbox@CocoaDaisy.com if you have accidentally placed an order and need to request a refund. A restocking fee will apply.

Due to the nature of ink pads some ink leakage may occur during the shipping process. Ink pads that leak will not be replaced, they are not considered defective unless they arrive broken or crushed. We apologize for any inconvenience of having to clean up a leaked ink pad.

 

Discounts and Coupons:

Discount and coupon codes must be used at checkout, we are unable to provide refunds or adjustments for forgotten or misused codes. Please confirm that the discount has been applied before checking out.

 

Shipping Policy:

Subscriptions can only be shipped to the subscriber's shipping address. You will receive a confirmation email with tracking information when your order has shipped.

We ship our subscription kits primarily using UPS Mail Innovations, which is delivered by the US Postal Service and its international partners. Please refer to our FAQ page under "What are the shipping rates?" for details on shipping rates. Please note that, although we charge a flat rate for subscription shipping and will ship add-on orders for free with your kits (with qualifying subscriber orders placed during the Subscriber Early Ordering period), if the actual shipping cost is more than 25% over the flat fee, you will be charged for additional shipping and the parcel will not be shipped until that amount is paid.

For all other subscribers without qualifying subscriptions, you will be charged shipping for add-on orders. Your order may or may not ship with your subscription kits, but we can't process refunds for combined shipping due to the resources that would require.

Subscribers within the Contiguous United States are eligible to upgrade their subscription shipping to our Priority shipping method of USPS.  Delivery using USPS will typically result in a faster delivery and eliminates the handoff between two shippers.  Please contact Customer Service to request a shipping upgrade.

International packages weighing over 4lbs will require additional shipping charges and the parcel will not be shipped until that amount is paid.

Cocoa Daisy is not responsible for any customs, taxes or fees charged by the customer's country or other government.

**Please note: While we wish we could ensure that every package we ship arrives quickly and in perfect condition, sometimes things go wrong in transit. Please contact us within 10 days of receipt if your package arrives damaged or defective to arrange a replacement. If your package has not arrived within 60 days after the last tracking date please contact us for a refund. We cannot be held responsible for unclaimed, lost or stolen packages. Refunds will not be issued if a package has been marked as "delivered" by the shipping company.

 

Address or Payment Changes:

To update your Cocoa Daisy account address: Please log into your Cocoa Daisy account and select "View Addresses" under Account Details. Next, select "Edit" to update your address for your Cocoa Daisy account.  If you have multiple addresses listed, be sure to select your default address.  If you wish to remove any addresses, select "Delete" next to that address.  NOTE: if you have a Cocoa Daisy Subscription, you will also need to update your subscription shipping address.  It will not automatically update from your Cocoa Daisy Store account.

To update a SUBSCRIPTION shipping address: log into your account and select "Manage Subscriptions" and then "Address and Payment Details".  From there you will update your subscription shipping address.

All address changes must be made by the 26th of the month for subscriptions.

Package forwarding services are not available through our shippers. If your package is returned to our shop, you will be responsible for any applicable return shipping and postal collection fees.  Subscription shipments which have returned for two consecutive months due to an incorrect shipping address, will result in subscription cancellation.  

If you changed your address after an order has been placed, please contact Customer Service using the Contact form with your order number to request the address be changed manually. Address changes will not update automatically on completed orders and will result in your package being returned to our shop and additional shipping fees will apply. Once an order has shipped, we cannot change an address.

To update your PAYMENT METHOD: Log into your Cocoa Daisy account and update payment method details for your subscription by navigating to "Manage Subscriptions" then "Address & Payment Details" and "Manage Payment Method". Subscription orders will only be held through the 8th of the month; if payment is not made by then your kits may be released and re-sold.

All payment method changes must be made by the 26th of the month for subscriptions.

 

Reproduction and Commercial Use of Product

Cocoa Daisy retains all rights to our products and the images and art they contain. Reproduction of our printed art is strictly forbidden. Personal use of our printable materials, which can be printed as often as needed, are governed by our digital terms of use. Commercial use of our images is strictly forbidden, whether from purchased physical items or digital files provided on our site. You cannot use our images in your own business, and you must never represent our work as your own.

 

Payments & Transaction Security:

Encryption of Sensitive Data and Communication

CocoaDaisy.com forces HTTPS for all services using TLS (SSL), including our checkout process, public website and your Cocoa Daisy customer account area. For your convenience, we partner with both Stripe, Shopify Payments and PayPal to process payments by credit card and/or via PayPal account. Regardless of the payment method you select, no sensitive payment information is handled on the Cocoa Daisy site or stored in the Cocoa Daisy database.

Payment processing via PayPal occurs entirely on PayPal secure servers. The PayPal site platform is both secure and encrypted.

All sensitive data is directly transferred to Stripe without passing through Cocoa Daisy servers, to ensure that payment processing via Stripe is PCI-DSS compliant. All card numbers processed by Stripe are encrypted with AES-256, with decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.

We are always happy to answer your questions. Just email us at reach out via the Contact form or email directly to mailbox@cocoadaisy.com.