Below are some of the most common questions we receive about our subscriptions and products. Still need help? Click here to get in touch with us.
Welcome! You can create a subscription between 9AM on the 3rd and 9AM on the 28th of the month; it will ship in the following month. Please see this chart to find out exactly which kit will begin your subscription. (Occasionally some subscriptions close earlier than the 28th, when we've reached capacity.)
To subscribe, click here. Choose the type of kit you prefer. Review the options and choose the kit you want. You will need to agree to the terms before you check out. It's essential to read the terms. Repeat this process to add additional products to your subscription. Review your shopping cart. Select your preferred shipping method. Click Proceed To Checkout. Select and enter your payment method. Agree to the website terms and conditions and click Sign Up Now. Within a few minutes you'll receive an email confirmation with information about your subscription.
It's easy! If you are an EXISTING SUBSCRIBER, Please add subscriptions in your subscription Portal by logging in to your account, select Manage My Subscriptions, navigate to the View Your Next Order Page and scrolling down to view all the subscriptions you can add. Just add your desired subscription to have it included in your next shipment. You will be charged when your order bills on the 1st of the month.
We are primarily a subscription business, which means we use subscriber numbers to forecast for ordering. We always order more than we think we will need, but sometimes subscriptions surge and catch up to our order. In our model, anything we have left after subscriptions are filled is sort of a "bonus," and we are happy to make it available to those of you who want something you don't subscribe to. We are doing our best to balance demand with our need not to carry inventory; there isn't room for it, and money that's tied up in inventory can't be spent on designing and making the beautiful things you love.
Most of our kits sell out during Subscriber Early Ordering, before the first of the month. The only way to be certain you'll get something you want is to subscribe. Inserts are usually available well into the month, along with some of the extras from the kit. We recommend you purchase inserts and a few extras to try us out and decide if a subscription is for you.
- Monthly Kits and add-ons are revealed in the Cocoa Daisy store at 8 PM (EST) on the 28th day of each month.
- Between the 29th and the last day of each month, extras of the current release may become available for subscribers to purchase, depending on inventory, by logging into your account. Non-subscribers will instead be able to to view the unboxing video of the current collection.
- Items that are still in stock may be purchased by the general public starting at 12:00 PM (EST) on the first day of each month.
- On the 15th of each month, we send a "Mood Board" email that gives you a sense of the colors and themes of the kits.
- Starting around the 15th, Christine usually posts small peeks of products on her Instagram, as well as our Cocoa Daisy Fans page on Facebook.
- Official sneak peeks go out on the 21st of the month, via email.
- Full reveal of the monthly release will be in the store at 8:00 PM Eastern on the 28th. Purchases cannot be made at that time; subscribers will receive an email on the 29th regarding early ordering. The public can order beginning at 12:00 PM on the 1st.
To find past months' kits, go to Shop > Past Kits and choose the kit you're interested in. There are thumbnails as well so you can see a bit of each month at a glance. For Planner Kits, remember that they will appear the month before they're to be used; for instance, the March planners ship in February.
Subscribers enjoy a number of extra benefits, including a discounted rate off of our store prices, automatic shipment of each month’s kit, first opportunity to purchase items from our current kits in the Daisy Store, special sales events, and more.
Click here for a summary of how a Cocoa Daisy Subscription works.
Once you’ve signed up for a subscription, your kit will be delivered to you automatically until you cancel.
You do not need to order one from the store.
Once you’ve signed up for a subscription, your kit will be delivered to you automatically throughout its duration. You do not need to order another kit from the store.
Your credit card of record (or PayPal account) will be billed on the first day of each month. We typically ship all subscriptions between the 5th and the 12th of each month, with occasional delays due to weekends or holidays. Your order status will change to Shipped and if you click View on that order, you'll find your tracking information. You should receive an email with tracking information once your subscription has shipped; if you don’t have a shipping notice by the 15th, we encourage you to check tracking in your account and let us know if none of this month's orders have a tracking number.
Subscriptions are available between the 3rd and 28th of each month, while supplies last. Occasionally we close a subscription early because we are at capacity for the following month. Click here to see what your first kit would be.
New subscriptions always begin with the following month’s shipment.
Subscription kits bill and are shipped a month in advance. For instance, the first charge for a subscription created in January will take place on the day you subscribe with the March kit. It will ship February 5-12. Your next charge will take place on March 1st and every month thereafter until you cancel.
Add Ons and Options
Between the 29th and last day of the month each month all subscribers will receive an email announcing that Subscriber Early Ordering is open. You must be logged into your account, and then select "Manage Your Subscription" and then "View Your Next Order" scroll down to the bottom of the order to see all available items to purchase and add to your next shipment. Click the yellow "Add" button and it will be added to your order. No need to check out, it will be shipped with your subscription kits. We do not always have extras of all products, but we'll add what we have to the store in advance of the product being made available to the general public. If you try to purchase items through the Daisy Store instead of your subscriber portal, all you'll see is "Sold Out" until the kits go on sale to the public on the 1st of the month.
If you are a subscriber to a qualifying kit (Main Planner Kit, Traveler's Notebook Memory Keeping Kit, Modern Memory Keeping Kit, Planner Add On, Journaling Kit, 12X12 Scrapbooking Kit, or Stationery Kit), you will receive free shipping for your add ons. Free shipping does not apply for International add-on orders over 4lbs or 12x12 products. There may be additional shipping charges for very heavy boxes, as outlined in our terms. If you do not add products directly in your subscriber account and attempt to purchase through the Daisy Store instead during Subscriber Early Ordering, then you will be charged for your items and shipping and your items will not ship with your subscriptions. We cannot issue a shipping refund if you did not add items within your subscriber portal.
All orders placed within the subscriber portal during Subscriber Early Ordering from the 29th through the last day of each month, will be held to ship with your monthly kits.
Reminder: Free shipping coupon does not apply to preorders, binders, tools, 6x12 or 12x12 products, grab bags or Limited Edition Kits. There may be additional shipping charges for very heavy boxes, as outlined in our terms.
This does not remove shipping charges from your subscription, just from additional items ordered to ship with the subscriptions.
PLEASE NOTE: If you subscribe to stickers, stamps, inserts, or dashboards (or some combination of those), you will have early ordering access. However, due to shipping costs, you will be charged shipping on your purchases.
Our kits are limited-edition by design and available primarily to subscribers. We generally do not restock sold-out kits. Occasionally we have kits left after shipping, so feel free to use the "Join Wait List" button if it is available on our site (you have to choose any options, like holes punched, before the button will show. If there is no button, we will not be getting any more of that item. When the store is re-stocked, those on the wait list will receive an email notification. Being on the wait list is not a guarantee of product; you will still have to visit the store and make the purchase. Purchases cannot be held to ship with the following month's subscriptions.
We generally do not restock other exclusives, due to the quantities in which we must order them. We do occasionally re-release stamps, in which case we will likely hold a pre-order. Sometimes we make the wait list available on items like stamp sets, to help gauge interest in re-issuing them.
If you find that you've missed a kit or a month of planner pages and you want to be sure that doesn't happen again, the best way is to subscribe before subscriptions close on the 28th of the month so that we count your kit in our planning.
Waitlist Q & A
Who can join the wait list?Anyone can join-- you don't have to be a subscriber (unless specifically noted on that product).
What kind of products can I get on the wait list for?While we sometimes have wait lists for subscription openings, they're mostly used for current-month product that we may restock after shipping, or specific things like stamps that we consider re-issuing. In the case of current product, once we restock after subscription shipping, there won't be any further restock. For stamps or other items we are considering reissuing, we use the wait list to determine if there's enough interest for us to order our minimums. If there's no wait list button, we are not planning to restock.
Does joining the wait list mean I'll definitely get the item?It doesn't; sometimes we have many more people on a wait list than we have product available. What it does do is ensure you'll be notified if the product becomes available.
What if it says I have to register to join the list?
You do have to be logged into your account to see the "Join Waitlist" button. If you try logging in and the button still does not show, please try a different browser or device, or clear your cache. (That actually goes for any time a site doesn't seem to be "cooperating;" most sites cache information to make your shopping experience faster, without waiting for every page to load all over again.)
There is no longer a link needed to shop, and no shopping available on the 28th. Instead watch for an email on the 29th announcing that Subscriber Early Ordering is open. If you qualify* for free shipping with your kits, the code will automatically apply at checkout.
If you do not receive the email, check your spam folder. You can also log into your account and if you see the add ons listed for purchase, then Subscriber Early Ordering is open. If you shop through the Daisy Store and not your subscriber portal, your free shipping code will not apply and you will have to pay for shipping
We operate on a subscription-only model, so if there's something you know you want it makes sense to Subscribe. Anything left after subscriptions are accounted for should be considered a "bonus."
*see terms for information about which subscriptions qualify for free shipping with kits
Managing Your Subscriptions
You can access your subscriptions by logging into your account and clicking on Manage My Subscriptions on the left (or near the top of the page in mobile).
In your account, you can view active and cancelled subscriptions, view your upcoming orders and as well as make adjustments like skipping or cancelling your subscription during the cancellation window of the 3rd-20th of the month.
You can see the required term of your subscription and the time active. You can also manage your addresses for your subscription or the payment information for that specific subscription.
If you have a month to month subscription: follow these steps in this order: first use your subscriber portal to create a new subscription for the Planner Kit with the insert that you prefer and second cancel the existing planner kit.
Insert changes are allowed for the 3-month or 6-month prepaid Planner Kit - Choose Your Own Insert from one insert size to another.
Insert changes can be requested between the 8th through the 14th by 11:59PM Eastern of each month.
- You are allowed only one change transaction per month.
- You can request the change by contacting Customer Service.
Changes to any kits which are Grandfathered with older rates will result in losing the Grandfathered rate and you will be charged the current rate going forward.
Subscriptions do not "expire;" they go month-to-month, at the same price, after the initial commitment period ends.
Prepaid subscriptions renew for another 3 to 6 months at the end of their term.
Cancellations must be made between the 3rd and 20th of the month prior by 9AM Eastern Time. Cancellation requests will not be accepted outside of the cancellation window.
To cancel, please log in, then select "Manage My Subscriptions", find the one you wish to cancel and select "Manage This Subscription"
At the bottom of the next page, you will see a link to cancel your subscription.
This link will only be active between 9AM on the 3rd to 9AM on the 20th of each month.
IMPORTANT NOTE: If you are planning to cancel your subscription(s) and then subscribe to another, add the new subscription in your subscriber portal FIRST before cancelling your existing subscription so that you will not lose access to your existing subscriber portal.
Canceling your recurring payments with PayPal will not cancel your subscription with Cocoa Daisy.
If you are an EXISTING SUBSCRIBER, Please add subscriptions in your subscription Portal by logging in to your account, select Manage My Subscriptions, navigate to the View Your Next Order Page and scrolling down to view all the subscriptions you can add. Just add your desired subscription to have it included in your next shipment. You will be charged when your order bills on the 1st of the month.
Do not wait until Reveal on the 28th, as new subscriptions are closed between 9:00AM Eastern on the 28th and 9:00 AM Eastern on the 3rd.
If you are an EXISTING SUBSCRIBER, Please add subscriptions in your subscription Portal to avoid being charged additional shipping.
If you add any additional subscriptions through the Daisy Store via checkout instead of through your portal, you will be charged for your first month and shipping at the time of checkout. We cannot issue any shipping refunds if you did not add subscriptions through your subscriber portal.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express and Paypal.
Policies & Conditions
Please note that if you have multiple subscriptions we will combine shipping to give you the best/lowest possible rate.
If you are adding a kit to your existing subscription to be shipped the following month, you will see a shipping charge on your confirmation. We will combine your subscriptions to ship in the same package, and adjust the shipping amount on your next renewal as needed.
Subscriptions are shipped by UPS Mail Innovations. UPS will hand the package off to the USPS (or to a local postal carrier in other countries) for delivery. US subscribers have the option of upgrading to USPS Priority shipping. You will receive an email with your tracking information, and your tracking number will be available in your Cocoa Daisy Account portal. Please do not contact us with tracking inquiries until after the 15th of the month.
Non-subscription Cocoa Daisy Store purchases will be shipped via USPS Mail.
**Please note: While we wish we could ensure that every package we ship arrives quickly and in perfect condition, sometimes things go wrong in transit. Once we send your Cocoa Daisy goodies on their way, we can not be responsible for delays. Please contact us for assistance if your package goes missing or is damaged. Cocoa Daisy can not be held responsible for lost or stolen packages if a package has been marked as delivered.
If you are a new subscriber, you can upgrade to priority shipping at checkout. If you are an existing subscriber, please contact us to request an upgrade.
Shipping rates can vary depending on your region and are calculated at checkout.
Returns: We do not allow returns. All sales are final. If your item happens to arrive damaged please notify us within 10 days of receipt and we will make arrangements to get a new item to you. We do require that the damaged kit be returned to us and we will refund your shipping cost. If that month’s kit is no longer available we will refund the costs of the kit.
International customers with missing or damaged items, will be given the option to have a replacement sent with their next monthly kit or be issued a refund for the cost of that item.
Refunds: All sales are final. Refunds on orders placed by mistake, which have not yet been shipped, may be considered on a case by case basis. Please contact Customer Service at mailbox@CocoaDaisy.com if you have accidentally placed an order and need to request a refund. A restocking fee will apply.
We process refunds and other paperwork toward the end of the month. Because of the cyclical nature of our subscription model, it's necessary to process all those requests at once. Please watch for your refund and let us know if it has not appeared in your account by the end of the month. Thanks so much for understanding!
No, all new subscriptions begin with the following month's shipment.
In order to be guaranteed you will get the coming month's kit, new subscriptions must be purchased by the 27th of the month. Any subscription after the 1st will begin with the next month.
You can view the terms of your subscription here.
Planner & Product Questions
We offer a variety of sizes for your ring-bound and traveler's notebook style covers. Click here to see more detail about each size and the planners they're compatible with.
A5 pages are 5.8" x 8.3". A5 pages with six holes work in Filofax A5 and kikki K Large planners, as well as Simple Stories' Carpe Diem A5 binders and Webster's Pages A5 binders. A5 pages with seven holes work in Franklin and Day Timer A5 binders. A5 pages are also available unpunched.
Personal pages are 3.7" x 6.7" in size. Filofax makes a personal binder that fits our inserts perfectly; Webster's Pages also makes a personal-sized binder. Many people use our Personal inserts in the kikki.K Medium binders, as well. We carry those in the Daisy Store but we have had some issues keeping them in stock due to the tremendous demand.
The exact measurements of the holes are, starting from the top of the page (in inches):
A5 6 hole1 1/4, 2 1/16, 2 13/16, 5 1/2, 6 5/16, 7"
Personal 6 hole
7/8, 1 5/8, 2 3/8, 4 3/8, 5 1/8, 5 7/8"
Also, remember that you can get our pages with no holes if none of these work.We also have the booklets which are meant for Traveler's Notebooks and similar elastic-strap systems. Our Standard booklet is 8.25" x 4.375", similar to the Midori Regular size (8.267"x4.33") or the FoxyFix No. 6. We also offer a B6 Notebook (5 x 7"), which fits FoxyFix No. 4, and a Mini Notebook (3.5" x 5") which is similar to Midori Passport and fits FoxyFix No. 1 (or FoxyFix No. 2 with room at the top for tabs).
Each exclusive pen with the Daisy on top comes with two refills. to change them, you twist the tip of the pen, as if closing it, and continue twisting until you get the tip loose. Pull out the ink assembly and unscrew the little black cap on the ink cartridge. Then screw in the new refill, and reverse the process. (Note that some refills from other sources may have a white cap, or won't have one at all. If it doesn't have one, pull the ink stick out of the cap you already have, and press the new refill into that cap before replacing in the pen.)
Here's a video to show you how to refill the pen.
The pencil has 1.0 mm lead in the barrel; here's a video to show how the pencil works.
All of our kit contents vary by month. We created some videos that give examples of what is included in each kit here. Each subscription listing gives a list of what always comes in the kit, as well as what may vary from month to month. You can also check out Shop > Past Kits for examples.